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Shipping Policy

Due to the wide array of products we offer, many items ship at different times. Please refer to the individual item page for shipping times, or email us at sales@officechairstoday.com. If delivery time is a concern please contact us with the specific product you are interested in and we will give you an approximated ship date. Orders using expedited delivery that cannot be fulfilled within ten business days will be refunded the expedited shipping fee and the order will ship within the standard delivery time.

Rush processing is available on all items. Rush processing puts your order at the front of the processing queue and it will be sent to the appropriate department for shipment and/or manufacturing ASAP. Please note that rush processing does not speed up shipping time, only how quickly the items are shipped.

Disclaimer: OfficeChairsToday.com’s maximum liability for rush processing is limited to the rush processing fee.
How much does shipping cost?
Our shipping is free for most items shipped within the continental United States. Most orders to Hawaii or Alaska will be charged $75 per chair shipping, however certain items may incur additional charges. On certain orders to Canada, shipping may be more and a representative will contact you before processing your order. Orders shipped via semi-truck are shipped ''Dock to Dock''. Lift gate service will incur an additional charge. Many of our chairs ship disassembled. Inside delivery is not included. Many chairs ship Freight Free and the chairs that have no shipping charges are Marked FREE SHIPPING. If a chair is not marked FREE SHIPPING then a customer service representative will get back to you within 24 hours (1 business day) with your freight charges. At that point you can determine if you want to pay the freight charges or cancel your order. Some of the seating categories in which the prices do not include freight are hospitality seating, stack chairs and folding chairs. Some shipments may not be left at your door without your signature. We cannot be held responsible for freight costs incurred by returned shipments for this reason. We reserve the right to bill you for shipping charges on refused shipments. We reserve the right to bill you for incorrect delivery addresses, typos caused by you when your order was placed and requests to forward shipments to another address. Shipping charges are non-refundable.

How much is shipping to Canada?
International shipping is available to Canada and will be calculated during the checkout process. Orders to Canada will be charged $100 per chair shipping. In some rare cases, shipping to Canada may be more and a representative will contact you before processing your order. Customers are responsible for applicable taxes, duties, and brokerage fees.

Ordering Information:
We offer a wide variety of ways to pay. We prefer payment by all major credit cards including Visa, MasterCard, American Express, and Discover through PayPal. We also accept e-checks or money order payments mailed to us.  If you have any further questions about purchase orders please email or call us.

Do you accept purchase orders?
All purchase orders will be accepted on a case by case basis, and must be submitted in writing using company/government letterheads. Please include a contact name, phone number, and email address. If you need assistance with purchase orders or have any questions concerning purchase orders, please email us at info@officechairstoday.com.  Please Note: All Purchase Orders are subject to 30-day payment terms.

How do I cancel my order?
All order cancellations must be made in writing. Please call or email us to cancel an order. If an order has already been made (fabric cut) and/or shipped a 45% restocking charge will be incurred. Fabrics are cut specifically to order and CANNOT BE CANCELLED once fabric is cut without a restocking charge.
Please Note: Orders which have already shipped will also be covered under our standard Return Policy. (Please see below for details.)
Sales Tax
Orders shipping to destinations within the State of Georgia will be subject to a  7% sales tax.

Returns and Damage:
What is your return policy?
Office Chairs:
We understand that picking a chair online can be hard, so we created the Thirty Day Money Back Guarantee. If for any reason you wish to return your chair, simply email us at returns@officechairstoday.com for a return authorization number (RA). Many of our products are offered with free shipping. Please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. You will also be responsible for shipping the merchandise back to us. All returns must be in the original condition and packaging. All returns will be subject to a thirty-five percent restocking fee. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy

All Other Items:
OfficeChairsToday.com's 30 day return policy only applies to office chairs. If a manufacturer has a written return policy or agrees to take an item/s back then the customer can send the applicable product back to that factory but is responsible for all restocking fees and shipping costs in both directions. Please call us for questions regarding your specific products. Because of the product's nature, any item that is custom built or custom manufactured cannot be returned.

Freight Damage
All seating ships FOB factory or warehouse. Damaged merchandise will be replaced and/or repaired at our discretion. It is the responsibility of the purchaser to inspect ALL shipments received by Officechairstoday.com for freight damage. If you find that merchandise has been freight damaged, simply refuse the shipment unless it is shipped via FedEx/UPS. Call us if you receive a damaged chair via FedEx/UPS and we will send out replacement parts. If the chair is shipped via truck, make the truck driver wait for you while you inspect the chair. Failure to inspect the chair will result in loss of protection. If UPS/FedEx leave the chair at the door and you are not available to inspect it for freight damage, you need to call your FedEx/UPS office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts.

General Information:
Prices are subject to change at any time. Pricing errors can occasionally occur at checkout due to computer errors. We are not responsible for these pricing errors and will notify the buyer immediately upon finding these errors.
Our prices and availability are subject to change without notice. Officechairstoday.com is not responsible for any typographical errors. Specifications are subject to change without notice. Orders for chairs that are custom built will be charged when the order is received by us. It is assumed that you have read and understood our policies before you place your order.
Warranty Information
The warranties of our chairs range from one year to lifetime warranties. Most warranties cover full replacement of parts for at least two years. Manufacturer-specific warranties may be stated on item pages.
Site Security
As stated in our privacy policy we do not give our information to anyone, other than to process your order. All of your information is stored on a secure server. Credit card numbers are erased from our system after 30 days to ensure protection. Please see the privacy policy for additional information.

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